Super Typhoon Bavi Updates

Our community has faced disasters before.

We know that the road to recovery will be a long one.

Super Typhoon Bavi Updates

Our community has faced disasters before.

We know that the road to recovery will be a long one.

Operations Update

As recovery efforts continue following Super Typhoon Bavi, we have resumed normal operations at the following locations:

Open Monday-Friday from 9AM-4PM

  • Headquarters
  • Hagåtña
  • Mangilao
  • Tamuning
  • Upper Tumon
  • Yigo
  • Saipan
  • Tinian
  • Rota

 

Familia Contact Center has resumed normal operations and is providing 24/7 support for our familia. 

 

Online and Mobile Banking are available 24/7. Transfer funds, deposit checks, and pay your bills from home. 

 

ATMs are coming online where power and connectivity are restored. 

  • Rota branch ATM is available from 9AM-3PM daily until local power is restored.
  • Tinian branch ATM is available from 9AM-5PM daily until local power is restored.

Loan Relief Program

As The People’s Bank, we remain committed to doing our part to help where we can, especially at a time when our people need us most. As we work to rebuild stronger, we know the financial hardships that Typhoon Bavi has brought to our islands will make recovery challenging. 

Because of this, we have a three-month payment forbearance program for our Rota consumer loan customers. Payments will automatically be deferred for three (3) months, regardless of account status. No action is required for eligible Rota consumer loan customers. Customers who wish to continue making payments may do so. For automobile, commercial, and mortgage loans in Rota, customers may request payment forbearance based on their individual circumstances.

Affected customers in Guam, Saipan, and Tinian may request payment forbearance for consumer, automobile, commercial, and mortgage loans. All requests will be reviewed based on the borrower's individual circumstances.

Customers with scheduled automatic deductions or payments will need to arrange for those payments to pause during the forbearance period. 

 

SCHEDULED LOAN PAYMENTS 

  • Customers enrolled directly with Bank of Guam Automatic Payments will have their payment schedules automatically adjusted.  
  • Customers using Online Banking bill payments will need to update their payment schedule within Online Banking to reflect the payment forbearance.  

  • Customers making payments through payroll deduction will need to make arrangements to temporarily suspend or skip their payments during the forbearance period. 

     

FORBEARANCE REQUESTS

Customers may submit forbearance requests from July 8, 2026 through September 4, 2026. 

Frequently Asked Questions

A loan forbearance is an agreement between the lender and borrower to temporarily pause payments. Accounts participating in Bank of Guam's approved forbearance program will be reporting in accordance with applicable credit requirements.

This forbearance covers consumer loans, auto loans, and mortgage loans for customers in Guam and CNMI.

If you need help with payment options on your commercial loan, please email commercialbanking@bankofguam.com. Our loan officers are standing by to assist you.

Please note that the Commercial Loan Payment Program for Super Typhoon Bavi concludes on September 4, 2026.

All Rota consumer loan customers opened on or before July 8, 2026, will receive an automatic payment forbearance for three (3) months from the next payment due date. 

Yes, interest will still be accrued on the balance of the account.

Yes. As a courtesy, all Rota consumer loan payments will automatically be in forbearance; however, if you wish to still make your regularly scheduled payments, you can continue to do so.

Please see information below to assist you in pausing these payments during the forbearance period:

- If your automatic payments are from a Bank of Guam account, you can email us at LS.boarding@bankofguam.com or call the Familia Contact Center and we can assist you.

- If your Bank of Guam loan is paid from an automatic transfer from another institution, you must contact the financial institution you made payment arrangements with to pause the payment. This must be done at least five business days prior to your next transfer date.

- If your loan payment is a scheduled recurring transfer through Online Banking, you can log into your account and adjust your next transfer date.

No, your payroll deductions will not pause on their own. If you have made arrangements for your loan payments to be made through payroll deduction, you must contact your employer to pause your payroll deduction during this period.

No, but you may call us to make arrangements to stop your next scheduled automatic payment.

Your automatic payment for your loan will be inactive or on a temporary hold until the next due date of your loan.

Yes, your automatic payments will automatically resume after your forbearance period.

You will still receive a three-month forbearance, but this will apply to your last payment due date.