Super Typhoon Sinlaku Updates

Our community has faced disasters before, and we know that the road to recovery will be a long one. As The People’s Bank, we are committed to easing the burden where we can and supporting our communities through the days ahead—because in moments like these, progress comes from resiliency and standing together to rebuild Stronger Every Day.

Super Typhoon Sinlaku Updates

Our community has faced disasters before, and we know that the road to recovery will be a long one. As The People’s Bank, we are committed to easing the burden where we can and supporting our communities through the days ahead—because in moments like these, progress comes from resiliency and standing together to rebuild Stronger Every Day.

Operations Update

The following branches have returned to normal hours and operations:
Monday–Friday | 9:00 AM – 4:00 PM

  • Hagåtña
  • Mangilao
  • Tamuning
  • Upper Tumon
  • Yigo
  • Chuuk

CNMI

Saipan and Tinian branches are open Monday–Friday | 10:00 AM – 2:00 PM, with all services available.

Rota branch and ATM have resumed normal hours and operations.

Saipan ATMs are available based on store availability at the following locations:

  • Joeten DanDan
  • Joeten Susupe
  • Joeten Håfa Adai Garapan

Loan Relief Program

As The People’s Bank, we remain committed to doing our part to help where we can, especially at a time when our people need us most. As we work to rebuild stronger, we know the financial hardships that Typhoon Sinlaku has brought to our islands will make recovery challenging. 

Because of this, we have automatically deferred payments for our CNMI and Chuuk customers for all existing consumer loans. Affected customers in Guam may request deferment arrangements at any of our branch locations or by emailing consumerbanking@bankofguam.com.

Payments will automatically be deferred for three (3) months, regardless of account status. No action will be required by customers to take advantage of the payment deferral.  

If customers have scheduled automatic deductions or AutoPay, they should arrange to pause those payments during the deferral period. If customers wish to continue making regularly scheduled payments, they may do so. 

SCHEDULED LOAN PAYMENTS 

  • FTMs or auto payments via a Bank of Guam account: Customers who want to move their transfer date from their Bank of Guam account can email the Loan Support Department at LS.maintenance@bankofguam.com or call our Familia Contact Center for assistance. Requests can also be made via secure message in online banking.
  • FTMs or auto payments via all other bank accounts: Requests to move their transfer date that pull from accounts with other financial institutions must be made 4 business days prior to the next scheduled transfer date.  
  • Payroll Deductions: Customers that have payroll deductions should contact their employer to temporarily stop payroll deductions during the deferral period.  
  • Recurring Payment via Online Banking: Customers that have scheduled recurring payments through online banking who wish to pause upcoming payments should log into their online banking accounts and adjust their next payment date.   

 

Deferment requests for the following will be handled on a case-by-case basis. To make a request, customers can email the following:


- Auto Loans: automobilebanking@bankofguam.com
- Credit Cards: cardsupport@bankofguam.com
- Mortgages: mortgagebanking@bankofguam.com
- Commercial Loans: commercialbanking@bankofguam.com