Contact Us
The bank that knows you best.
Call us, email us or visit us at one of our convenient locations today.
Contact Us
The bank that knows you best.
Call us, email us or visit us at one of our convenient locations today.
Customer Support
Customer Service
(671) 472-5300
(671) 477-5454 (fax)
Available 24/7
Voice Banking (Bill Pay Service)
1-866-706-3876
Tue-Sat; 9:30am-4pm ChST
Card Services
Credit Card
Customer Service
1-833-541-0763/1
Available 24/7
Card Activation
1-833-541-0770
Available 24/7
Dispute/Chargeback
1-800-600-5249
Available 24/7
eZCard
1-866-604-0380
Available 24/7
Lost/Stolen Card
1-833-541-0777
Available 24/7
PIN Change
1-866-297-3413
Available 24/7
ScoreCard Rewards
1-800-854-0790
Available 24/7
Debit Card
Card Activation
1-833-580-2606
Available 24/7
PIN Change
1-833-580-2606
Available 24/7
Lost/Stolen Card
1-833-933-1681
Available 24/7
International 1-812-647-9794
Available 24/7
Card Support
(671) 472-5300
Available 24/7
(671) 472-5187
Mon-Fri, 9am-4pm ChST
Internal Contacts
Brand & Community Relations Group
brand@bankofguam.com
Human Resources Group
(671) 472-5300 ext. 5605, 5606 or 5916
Loans and Wealth Management
Personal Loans / Retail Banking Group
(671) 478-5728
Mon-Fri, 9am - 4pm ChST
Home Mortgage Loans / Mortgage Banking Group
(671) 472-5308 ext. 5329, 5367, 5146, or 5353
Mon-Fri, 9am – 4pm ChST
Business Loans / Commercial Banking Group
(671) 472-5308 ext. 5147, 5148, 5141, 5167 or 5349
Mon-Fri, 9am – 4pm ChST
Loan Adjustment Department
(671) 472-5352
(671) 472-5442
(671) 472-5569
Trust Services
(671) 472-5300 ext. 5144
Wealth Management
(671) 472-5141
Merchant Services
Point of Sale / Merchant Services Help Desk
(671) 472-5242
Mon-Fri, 9am - 4pm ChST
After Hours Help Desk
Mon-Fri, 3pm - 8pm ChST
Weekends and Holidays
8am - 8pm ChST (671) 472-5284
merchantsupport@bankofguam.com
Merchant Authorization
Available 24/7
Mastercard/Visa
1-800-991-9911
Discover/JCB
1-800-347-1111
American Express
1-800-528-2121
Need to send us something?
Customer Service:
Bank of Guam
P.O. Box BW
Hagatna, GU 96932
Loan Payments
Bank of Guam
111 West Chalan Santo Papa
Hagatna, GU 96910
Credit Card Payments
Bank of Guam
P.O. Box 57C
Hagatna, GU 96932
Electronic Payments
Guam and Surrounding Islands Routing Number: 121405115