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The bank that knows you best.

Call us, email us or visit us at one of our convenient locations today.

Customer Support

Customer Service

(671) 472-5300
(671) 477-5454 (fax)
Available 24/7

Voice Banking (Bill Pay Service)

1-866-706-3876
Tue-Sat; 9:30am-4pm ChST

Voice Banking (Island Customers)

Guam/Micronesia:
(671) 472-BOG1 (2641)

CNMI:
(670) 236-2799
U.S. Toll Free:
1-866-472-BOG1 (2641)
Available 24/7

Card Services

Debit & Credit Card Services

(671) 472-5187
M-Th; 9:00am-4:00pm ChST
Fri 9am-6pm

Lost or Stolen Card Available 24/7

Credit & Debit
(671) 472-5300

Credit - U.S. Toll Free
1-800-442-4757

Debit - U.S. Toll Free
1-800-528-2273

Debit Card PIN Change

1-888-602-0430
Available 24/7

Credit Card PIN Change

1-888-891-2435
Available 24/7

Internal Contacts

Communications Group

(671) 472-5534 or 472-5520

communications@bankofguam.com

Human Resources Group

(671) 472-5300 ext.5605,5606 or 5916

Marketing Department

marketing@bankofguam.com

Loans and Wealth Management

Home Mortgage Loans / Mortgage Banking Group

(671) 472-5308 ext. 5037

Mon-Thu, 9am – 4pm ChST

Fri 9am – 6pm

For Information Requests or Notice of Error

Business Loans / Commercial Banking Group

(671) 472-5308 ext. 5035

Mon-Thu, 9am – 4pm ChST

Fri 9am – 6pm


Loan Adjustment Department

(671) 472-5352

(671) 472-5442

(671) 472-5569


Trust Services

(671) 472-5300 ext. 5144


Wealth Management

(671) 472-5141


Merchant Services

Point of Sale / Merchant Services Help Desk

(671) 472-5242

M-Th, 9am - 4pm ChST Fri 9am – 6pm

After Hours Help Desk
M-Th, 4pm - 8pm ChST Fri, 6pm - 8pm ChST

Weekends and Holidays
8am - 8pm ChST (671) 472-5284

merchantsupport@bankofguam.com


Merchant Authorization

Available 24/7

Mastercard/Visa
1-800-991-9911

Discover/JCB
1-800-347-1111

American Express
1-800-528-2121


Need to send us something?

Customer Service:

Bank of Guam

P.O. Box BW

Hagatna, GU 96932


Loan Payments

Bank of Guam

111 West Chalan Santo Papa

Hagatna, GU 96910


Credit Card Payments

Bank of Guam

P.O. Box 57C

Hagatna, GU 96932


Electronic Payments

Guam and Surrounding Islands Routing Number: 121405115